Support
Help and escalation guidance for students and families.
Last updated: March 4, 2026
When to contact support
Use support channels when you cannot sign in, notice incorrect student records, or encounter technical issues.
Information to provide
Including clear details helps your school resolve issues faster.
- Student name and grade
- A short description of the issue
- Approximate time when the issue occurred
- A screenshot if available
Support path
First contact your school’s front office or ICT support desk.
For access or credential issues, school administrators can escalate through their ERP control channels.